FREQUENTLY ASKED QUESTIONS
While these are the most common questions we get, you're expected to have some that we missed. In that instance, please contact us! We're here to help.
1. What Services Do You Offer?
At Sparkly House Cleaning Seattle, we offer comprehensive cleaning solutions, including residential cleaning, office cleaning, deep cleaning, move-in/move-out cleaning, and specialized services such as window and carpet cleaning. Each service is tailored to meet your specific needs.
2. How Do You Price Your Services?
Our pricing is based on the size of your space and the type of cleaning required. We offer free estimates either over the phone or through an in-person consultation. Our goal is to provide transparent and competitive pricing tailored to your specific cleaning needs.
3. Are Your Cleaning Professionals Trained and Insured?
Absolutely! All our cleaning professionals undergo thorough training to meet our high standards. They are also fully insured and bonded, ensuring peace of mind for our clients.
4. What Cleaning Supplies Do You Use?
We use high-quality, eco-friendly cleaning products that are effective and safe for families and pets. If you have specific preferences or requirements for cleaning supplies, please let us know, and we will accommodate your needs.
5. How Do I Book a Cleaning Appointment?
Booking a cleaning appointment is easy! You can book online through our website, call us directly, or send us an email. We'll work with you to find a time that fits your schedule.
6. What is Your Cancellation Policy?
We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance. This allows us to adjust our schedule and accommodate other clients.
7. Do You Offer Green Cleaning Services?
Yes, we offer green cleaning options using environmentally friendly products and methods. Please request this service when booking if you prefer a green cleaning approach.
8. How Long Does a Typical Cleaning Session Take?
The duration of a cleaning session depends on the size of your space and the type of cleaning service you've chosen. We strive to be thorough yet efficient, ensuring minimal disruption to your day.
9. Can I Request the Same Cleaner for Each Visit?
We do our best to accommodate requests for specific cleaners, subject to their availability. Our goal is to provide consistent and personalized service.
10. What Measures Are You Taking for COVID-19?
We prioritize the health and safety of our clients and staff. Our team follows all recommended safety protocols, including wearing masks, frequent hand washing, and using sanitizers. We also ensure regular health checks for our staff.